Refund policy

Return Policy - Autumn Rose Paper Co.

At Autumn Rose Paper Co., we take pride in crafting unique and personalized items tailored to your specific requirements. As such, our products are made to order and cannot be resold. Therefore, we do not accept returns or offer refunds unless the items are defective or damaged upon receipt.

Defective or Damaged Items: If you receive a defective or damaged item, please contact us at hello@autumnrosepaperco.co.uk within 24 hours of receiving your order. We will work with you to resolve the issue promptly.

Personalised Items: Due to the personalized nature of our items, we are unable to accept returns for reasons other than defects or damages. We encourage customers to carefully review proofs provided during the proofing process to ensure accuracy in personalisation details.

Cancellation Policy: Once an order is placed and payment is received, it cannot be cancelled or refunded. We immediately begin the production process to meet our lead times.

Refunds: Refunds are only issued for defective or damaged items, and we reserve the right to assess the nature of the issue before determining the appropriate resolution.

How to Initiate a Return: To report a defective or damaged item, please contact us at hello@autumnrosepaperco.co.uk with your order number and supporting photos. We will guide you through the return process.

Please note that unauthorised returns will not be accepted.

Exceptions: In exceptional circumstances where we have made an error in personalisation that deviates from the details provided during the proofing process, we will work with you to rectify the issue.