Terms and Conditions
Autumn Rose Paper Co. Terms and Conditions
By placing an order with Autumn Rose Paper Co., you acknowledge and agree to the following terms and conditions. Your payment for an order constitutes acceptance of these terms, and it is assumed that you have read, understood, and accepted them. Autumn Rose Paper Co. shall not be held liable for any consequences arising from failure to meet or understand these terms, resulting in delayed, missing, or other issues with orders.
If you require clarification on any aspect of these terms, please contact us via email at hello@autumnrosepaperco.co.uk or by using the contact form on our website.
Ordering & Payments
Orders can be placed directly through our website or by requesting a quote, which can then be transacted through the website. Quotes are valid for 14 days, and we reserve the right to adjust pricing at any time, with updates reflected on the website.
Full payment is required upfront for all orders placed online.
Custom orders quoted via email or telephone require a 20% deposit payment before the design process begins with the remaining 80% payment due before production of any items and sign off of design proofs. The initial 20% deposit is non refundable and non transferable.
Orders placed via the website are the responsibility of the client, and we do not accept liability for incorrect items ordered in this manner.
Overages
It is advised to incorporate overages (typically 10%-15% or 10 items, whichever is larger) in your requirements to account for changing circumstances.
All orders are fulfilled on a made-to-order basis, and additional quantities after the initial fulfilment will incur charges at the current minimum order rate.
Minimum Order
Our ranges have a minimum order quantity of 20 for Save the Dates and Invitations. Smaller quantities can be ordered, but charges for the total cost of 20 items will apply.
Short Notice Orders
A "rush order" service is available and is chargeable at 25% of the total order value.
Customers must contact us before placing a rush order. Failure to inform us of customer deadlines may result in non-liability for missing those deadlines.
Cancellations
Once an order is placed and payment is received, it cannot be cancelled or refunded. We immediately begin the production process to meet our lead times.
Force Majeure exceptions apply. We reserve the right to cancel or refuse any order, with a full refund of monies paid.
Samples
Samples are available for each collection, and clients are encouraged to order a non personalised sample for detailed information on finishing options.
Clients should not assume that full orders will match sample colours exactly. Handmade items like wax seals may vary between samples and full orders.
Proofing
It is the client’s responsibility to check all proofs carefully before providing final approval. This includes reviewing spelling, grammar, dates, layout, and colours.
Please note that colours can appear differently on screen compared to printed materials due to variations in monitor settings, device displays, and printing processes. Autumn Rose Paper Co cannot accept responsibility for colour discrepancies once printed.
Once approval has been confirmed by email, Autumn Rose Paper Co cannot be held responsible for any errors, omissions, or colour differences identified after sign-off.
If a reprint is required following approval, this will be treated as a new order and charged at the same price as the original quote.
Autumn Rose Paper Co retains all design files in the event of a cancellation.
Digital Designs
Digital proofs sent remain the property of Autumn Rose Paper Co. and cannot be manipulated by clients.
Third-Party Content
We reserve the right not to use third-party content without the necessary commercial license.
Bespoke Service
Pricing for bespoke work is provided on a per-application basis, with fees communicated following email, phone, or consultative discussion.
Design fees are non-refundable if clients choose not to proceed after the design consultation period.
Autumn Rose Paper Co. retains the right to reuse design concepts for future customers.
Delivery
Items are carefully packaged, and any damage must be reported within 24 hours of receipt.
Delivery addresses provided during checkout must be accurate, and clients are responsible for checking items upon receipt.
Listings
Listing details, including pictures and descriptions, may be periodically updated to align with current trends.
Discrepancies & Materials
Autumn Rose Paper Co is not a manufacturer of materials and is not responsible for manufacturing or batch differences.
Clients should check materials with us before each order to ensure availability and suitability.
Autumn Rose Paper Co. will not replace, reprint, or refund orders based on client assumptions regarding materials.
Receipt of Order
Clients must check their order within 24 hours of receipt and report any missing items within this timeframe.
Advertising
We reserve the right to use pictures of invitations/stationery for advertising and marketing unless otherwise requested by the client at sign-off.
Privacy Policy
Our privacy policy can be found on our website here.
Copyright
Clients are responsible for obtaining permission for hymns, poems, or readings for an Order of Service to avoid copyright infringement.
All designs remain the intellectual property of Autumn Rose Paper Co., and any attempt to alter, duplicate, or reproduce the work without permission may result in legal action.
Lead Times
Minimum lead time is 4 weeks, and clients must contact us for specific lead times if timeframes are critical.
Autumn Rose Paper Co. is not responsible for missed deadlines if clients do not communicate their requirements upfront.
Legal
Unauthorised use or copying of our designs will result in legal action.
These terms and conditions are subject to change, and clients are advised to review them periodically. By placing an order, clients agree to the most recent version of the terms and conditions.